Legal Hub & GDPR
This Cookie Policy was last updated on 8 May 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://www.robineart.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behaviour on https://www.robineart.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behaviour and interests to serve personalised ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
5.5 Social media
On our website, we have included content from Facebook, Twitter, WhatsApp, Instagram, TikTok and Pinterest to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, WhatsApp, Instagram, TikTok and Pinterest. This content is embedded with code derived from Facebook, Twitter, WhatsApp, Instagram, TikTok and Pinterest and places cookies. This content might store and process certain information for personalised advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Facebook, Twitter, WhatsApp, Instagram, TikTok and Pinterest are located in the United States.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Robine Art
95 rue de Rochereau
85110 Monsireigne
France
Website: https://www.robineart.com
Email: contact@robineart.com
Phone number: +33695550596
This Cookie Policy was synchronised with cookiedatabase.org on 8 May 2023.
This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://RobineArt.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy statement carefully before using our Site or submitting any personal information.
By using our Site, you agree to our collection, use, disclosure, and safeguarding of your personal information as described in this Privacy Statement. If you do not agree to this Privacy Statement, please do not access or use our Site.
I. Information We Collect
We may collect personal information from you, such as your name, email address, mailing address, phone number, or payment information when you visit our Site, make a purchase, or subscribe to our newsletter.
We may also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
II. How We Use Your Information
We may use your personal information to:
Provide, maintain, and improve our Site and products
Process and complete transactions, including verifying your identity, taking payments, and delivering products
Respond to your comments, questions, and requests
Send you newsletters or other marketing communications
Conduct research and analysis to better understand our customers and improve our Site and products
III. How We Disclose Your Information
We may disclose your personal information to third-party service providers who perform services on our behalf, such as payment processing, email marketing, and website hosting.
We may also disclose your personal information if we are required to do so by law or in response to a subpoena, court order, or other lawful request by a governmental authority.
IV. How We Safeguard Your Information
We take reasonable measures to safeguard your personal information against loss, theft, and unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
V. Third-Party Links
Our Site may contain links to third-party websites or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
VI. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
VII. Your Rights
You have the right to request access to and correction or deletion of your personal information, as well as the right to object to or restrict processing of your personal information.
VIII. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. We encourage you to review this Privacy Statement periodically for any changes.
IX. Contact Us
If you have any questions or concerns about this Privacy Statement or our practices, please contact us at contact@robineart.com.
The information contained on this website, RobineArt.com, is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you may be able to link to other websites that are not under the control of RobineArt.com. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, RobineArt.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
RobineArt.com is a website owned and operated by Robine Art, registered in France with the following details:
Robine Art
95 rue de Rochereau
Monsireigne 85110
France
Email: contact@RobineArt.com
Phone: 078968977
Managing Director: Emilia Teneva
Register Court: Robine Art
Register Number: 85097715800011
Value Added Tax Identification Number: FR29850977158
Order Processing Times
We typically process orders within 2-3 business days. However, due to the handmade nature of our products, processing times may vary depending on the complexity of the order. If you have any questions about the status of your order, please don’t hesitate to contact us.
Shipping Fees
Shipping fees depend on your shipping address and the weight of your order. We offer free shipping for orders over a certain amount. Exact shipping fees will be displayed during checkout.
Shipping Methods
We ship our products with reliable and professional carriers such as La Poste, Asendia, DHL, and UPS. The delivery time will depend on the shipping method chosen as well as your shipping address.
International Delivery
We are happy to deliver our products worldwide. However, please note that international shipping fees may be higher and delivery times may be longer due to distance and customs formalities. Please also note that you are responsible for any customs duties, taxes, and additional fees related to your order.
Delayed or Lost Packages
We are not responsible for delivery delays or lost packages caused by third parties. If you encounter any issues with the delivery of your order, please contact us and we will do our best to assist you in resolving the issue.
We want you to be completely satisfied with your purchase from RobineArt.com. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy.
Returns
You may return your item(s) within 30 days of receiving them for a full refund, minus any shipping costs. To be eligible for a return, your item(s) must be unused, undamaged, and in the same condition as when you received them. Please note that you will be responsible for the cost of return shipping.
To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to return your item(s). Once we receive your return, we will process your refund within 5-7 business days.
Refunds
If you are eligible for a refund, we will refund the purchase price of your item(s), minus any shipping costs. Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items
If your item(s) arrive damaged or defective, please contact us within 7 days of receiving your order. We will work with you to provide a replacement or a full refund, including any shipping costs.